How the trust score works
What goes into a dealer’s trust score and how to improve it.
Every dealer has a trust score shown to buyers. It reflects verification status, buyer reviews and how accurately listings describe the cars.
Penalties fade over time, so a dealer who fixes a problem sees their score recover.
Improving your score
- Keep your verifications current.
- Describe cars honestly, with real photos.
- Answer enquiries quickly and ask happy buyers for a review.